Buying a Ticket

Did you know that we offer several ways to book and purchase a ticket? Do you want to know what the final price of a ticket includes? Did you know that an electronic ticket will save you time and money?

We continuously strive to provide you the best services. We try to meet your requirements and needs, and are constantly expanding the ways in which you can purchase a ticket. Choose the one that suits you the best:

• Online, through our website at www.czechairlines.com
• By telephone, through our Call Centre at 800 310 310 (toll-free line for calls within the Czech Republic) and +420 239 007 007 (for calls from other countries)
• In person in one of the Czech Airlines sales offices

Types of tickets:

• One way
• Round trip
• Open jaw

Paying for your ticket and picking it up:

You can pay for your ticket by card (VISA, Mastercard, and American Express) or in cash when you pick it up.

Picking up your ticket:

• In person, for tickets purchased in a Czech Airlines office
• A ticket paid for by card can be picked up at a Czech Airlines office
• Sending by post
• Pick-up at the airport before your flight
• Electronic ticket – you do not have to go anywhere to get it, as you will receive your booking code and travel itinerary by e-mail or fax

Electronic ticket – e-ticket:

An e-Ticket is the newest and most advantageous way of issuing a ticket. See for yourself:

• Accessibility: e-tickets may be booked via the Internet or telephone, 24 hours a day
• Speed: e-tickets are delivered immediately, by e-mail or fax
• Savings: With an e-ticket, you will save on the fee for the issuing of a paper ticket
• Safety: e-tickets cannot be lost or stolen
• Practicality: Any changes can be arranged via the phone

What does the price of a ticket include?

The total price of a ticket is comprised of the following:

• Tariff - This is the price of carriage. The amount paid depends on the destination chosen by the customer. The tariff does not include airport, fuel and service charges.
• Fuel Charge - The charge levied by Czech Airlines for covering additional fuel costs. The value of the fuel charge depends on the destination chosen by the customer. The conditions of the purchased tariff apply to the refund of a fuel charge.
• Airport Charges - The charges stated and levied by individual airports.
• Service Fee - The fee levied by Czech Airlines for covering the costs related to the method of ticket purchase that is selected. The service fee is non-refundable.
  
  An additional service fee for change of reservation or ticket refund at a passenger’s request is levied. If there has been an involuntary change of reservation or ticket refund due to operational irregularity, an additional service fee is not levied.