Notification of consignment arrival

Information on the delivery of your consignment to the CSA Cargo bonded storeroom will be given to you in writing, by registered letter (a so-called arrival notice) sent to the address stated in the airwaybill. Should the air waybill also contain telephone or fax numbers, a telephone or fax notice will be given as well. In case you receive a shipment of perishable goods, the arrival of the consignment will always be advised to you by cable.
Together with the arrival notice, you will receive copies of the air waybill and of the invoice for the goods delivered. In cases of the import of certain goods from the European Union, we will also send you a copy of the EUR form. Quoted in the arrival notice are the freight charges to be paid, unless they were paid in advance, and handling charges by the day of issue of the arrival notice.
If the number of the air waybill is known in advance, you may obtain any information on the consignment from CSA Cargo - Imports, phone: +420 2 20 11 3362.

Documents required when collecting a consignment

We would like to inform you that the following documents will be required when collecting your consignment:

• Proof of identity (an Identity Card) and, if applicable, authorisation to withdraw the goods and the authorisation for customs procedure for the customs office
• The number of the air waybill, or the consignment arrival notice

In addition, firms and forwarding companies should present:

• The document regarding the tax identification number (DIC) allocation
• The Extract from the Business Register, the Trade Licence, and the Import Licence, if applicable.

Procedure for collecting a consignment

First, kindly contact the Imports office, which you will find on the ground floor of the CSA Cargo administration building (at Praha-Ruzyne Airport, about 300 metres to the left of the passenger arrival hall).Upon the presentation of the required documents, you will receive the original of the air waybill and, if applicable, other documents as well (phytopathological or sanitary certificates on the harmless nature of the goods, etc.).

Customs clearance

Before being removed from CSA Cargo storage, each consignment must be deliberated on (free circulation, transit to the inland customs office, etc.) by the customs office. The customs office will certify the release of the consignment by imprinting the original of the air waybill with its stamp.

The seat of the customs office is in the RODOP administration building opposite the terminal building of Praha-Ruzyne Airport.

Documents required for customs clearance:

• original of the air waybill
• Uniform Customs Declaration or Transit Customs Declaration
• commercial invoice
• other accompanying documents certifying the origin, character, or harmless nature of the goods being imported, if applicable

It is the responsibility of the customs office to determine the appropriate release of the goods. The Transit Customs Declaration or Uniform Customs Declaration forms may be completed either by you, in person, or you may use the services of a forwarding company. Detailed information on customs clearance can be obtained at phone: +420 2 20113682 or +420 2 66090941.

Storage charge, handling, issue

After completion of customs procedures you will proceed to the cash desk, on the ground floor of the CSA Cargo administration building, where you will pay the handling charge, and also freight and storage charges, if applicable. The storage charge is based on the total weight of the consignment. No amount is charged for a 96-hour period after the date of the first consignment arrival notice (the period is counted from the day following the arrival notice's day of dispatch, including Saturdays and Sundays).
After this, with the assistance of the bonded storeroom personnel, you may pick up your consignment.

Working hours - shipment delivery

We deliver shipments at the Import department. Working hours are as follows:

Mon-Fri 7.30 - 17.00
Sat 7.30 - 14.00

Shipments may naturally be collected out of these working hours, however, always upon previous personal or telephone agreement with a CSA Cargo competent staff member. Please contact the head of the Import department at +420 2 20113346 or the head of the Export department at +420 2 20114339. A 100% extra charge is added to the regular handling fee if a shipment is collected out of working hours. The extra charge does not apply to shipments of live animals, perishable goods, life saving medicaments and diplomatic mail.