Which documents are necessary for a shipment to be dispatched?

To dispatch a shipment you will need the "Unified Customs Declaration" form stamped by the Customs office, or other documents depending on the character of the shipment and its destination. CSA will issue the Air Waybill (AWB) for you upon filling in a simple form available from the CSA Cargo - Tariffs department. The cargo forwarding agent authorised by you may also issue the Air Waybill for you. You will also need three copies of the commercial invoice, in English, or three pro-forma invoices for goods of a non-commercial character (e.g., samples, etc.) Export shipments must be submitted for transport after they have been cleared through customs at the relevant local customs office according to the headquarters of your firm or your residence. This rule does not apply to shipments of a value less then 30 000 CZK - which need not be cleared through the local customs office. If you intend to export shipments of a special character (live animals, chemicals, weapons, etc.), additional documents are usually required, depending on the type of goods and the destination. In such cases, please consult us in advance, and book space on the requested flight.
The shipper is responsible for the completeness and correctness of documents accompanying shipments.

Where, and how, can you reserve space for your shipment?

The best way to book space for a CSA flight is to make a phone call :
02/2011 5333, 2011 3395, 2011 3524, 2011 3514

What is the latest time for submitting a shipment for a certain flight?

Shipments may be submitted for export 180 minutes before regular departure at the latest. For long-distance flights (USA, Canada, Dubai, Bangkok) we advise customers to submit their goods a day before departure. If the operational situation allows, shipments may be submitted 90 minutes before departure for express handling. This service is subject to a charge, and is available for CSA flights only.

Who will issue the "Unified Customs Declaration" (JCD)?

Any cargo forwarding agency at the place of your residence, or at CSA Cargo and Prague-Ruzyne Airport, will issue the Unified Customs Declaration for you, for a charge.

What are the restrictions for the transport of shipments on CSA flights?

The answer may be found in the following table:

For the possibility of loading pieces a single size of which exceeds the lengths in the above table, please consult us at phone: 02/2011 3410.

Who packs the export shipments?

CSA Cargo accepts for export only properly packed shipments. The method of packing, especially for non-standard goods, may be consulted with CSA Cargo - Export staff at: 02/2011 4319,3395.
Shipments must be properly packed, taking into full consideration the character of the transported goods so as to prevent their damage, or damage to the aircraft throughout the transport.

Who provides unloading of the goods for export?

Due to capacity reasons, we unfortunately cannot ensure the unloading of all goods from transport vehicles for our customers. The export stock staff can assist with handling devices for the unloading of goods on Europalettes, or for unloading heavy items, or items which are difficult to handle.

How will I know that the shipment has already been dispatched from Prague?

Customers with access to the Internet may check whether their shipment has been dispatched from Prague by visiting the CSA Cargo Web site: www.csacargo.cz with the help of the SITA Cargo www interfaceservice. Enter the CSA code, i.e. "OK", and the entire Air Waybill number into the "carrier" box.
You may also check whether your shipment has been dispatched from Prague at the following telephone numbers: 02/2011 3360, 2011 3361 (CSA Cargo - Export). To answer your questions, we need to know the number of the Air Waybill.

How will you know that your shipment has reached Prague ?

Customers with access to the Internet may check whether their shipment has arrived in Prague by visiting the CSA Cargo Web site: www.csacargo.cz with the help of the SITA Cargo www interface service.
Enter the CSA code, i.e. "OK" and the entire Air Waybill number in the "carrier" box. You may also check whether your shipment has arrived in Prague at the following telephone numbers: 02/2011 3342, 2011 3362 (CSA Cargo - Import). To answer your questions we need to know the number of the Air Waybill.

What do you need in order to collect your shipment?

CSA Cargo will notify you regarding your shipment immediately upon its arrival in Prague with a fax, or registered letter ("advice") on which all documents you will need to collect will be stated. The following will always be necessary: identity card, copy of the Air Waybill (it is a part of the"advice"), legal entities will also need their trade licence, and statement from the Companies\' Register, and possibly other documents, according to the character of the shipment. If the consignee stated in the Air Waybill cannot collect the shipment personally, he/she can authorise, in writing - power of attorney, for a representative to collect the shipment. Representatives of legal entities must have the power of attorney signed by the person stated in the Companies\' Register. Kindly keep cash in hand to pay for handling charges, or transport charge, if this was not paid by the shipper.

For the Customs office:
The shipment will be given to you upon its release by the Customs office, which is to be arranged for by the customer or by the authorised forwarding agency. The Customs office requires an identity card, statement from the Companies\' Register, Company Identification Number (IÈO) or trade licence, Tax Identification Number (DIÈ), invoice for the goods (or a document regarding the origin of the goods), and a filled in Unified Customs Declaration or Transit Customs Statement. CSA Cargo - Import can fill in the Unified Customs Declaration for you, for a charge.

Does CSA Cargo accept credit cards?

The CSA Cargo cash desk accepts the following credit cards: VISA, American Express, EuroCard/MasterCard, Diners Club, JCB, VISA ELECTRON, edc/maestro a EuroCard/MasterCard Electronic.

Does the transport charge have to be paid in advance?

Usually yes, however, shipments may also be sent unpaid, i.e. debited to the consignee. However, some countries and types of goods (e.g. perishable goods, live animals) are excluded from this possibility. For more detailed information contact: 02/2011 3395.

Where is the Customs office located?

The Customs office is located in the "RODOP" administrative building, opposite the Arrivals Hall of the new Prague-Ruzyne Airport, about 500 m from the CSA Cargo building.

What are CSA Cargo handling charges?

The current price list for handling charges is displayed at all operations and waiting rooms in the CSA Cargo-Import building.

What are the working hours of CSA Cargo?

Upon previous agreement and payment of a higher handling charge, shipments may also be collected out of these working hours. Shipments of a special character may be collected out of working hours without any extra charge (e.g. life saving medicines, perishable goods, etc.).

How to find the best connection for your shipment?

We will find the most suitable routing for your shipment to any customs airport around the world, and transport your shipment even to points where CSA does not fly.

May I extend the shipment\'s insurance for loss or damage?

Yes, through CSA, with the insurance company Allianz. Such extended insurance is arranged at CSA Cargo - Tariffs at the time of submitting the shipment for transport, and the price is 3 % of the shipment\'s price according to the data on the invoice.

How is the safety of the shipments ensured?

CSA Cargo terminals are guarded by a security agency and monitored by a closed-circuit TV system 24 hours a day, 365 days a year. To speed up handling, and to reduce the possibility of mistakes, we place bar codes on all export shipments on CSA flights.

Practical advice.

• Export shipments may be submitted for transport by you, personally, or by a forwarding agency, which is even better. Collection of shipments may also be done by a forwarding agency, even a single shipment. Contacts to the contracting forwarding agencies of CSA may be found at the CSA Cargo Internet Web site and this information leaflet.
• If you wish to transport live animals, chemicals, radioactive materials, weapons, ammunition, etc., please consult the transport of such shipments with CSA Cargo - Tariffs, either personally, or at: 02/2011 4319,3395
• Individual pieces of a shipment must be marked with the name and address of the shipper and consignee. Insert copies of documents accompanying the shipment into package no.1 of the shipment.
• CSA Cargo, or your forwarding agency, will prepare the Air Waybill and stickers for your shipment.
• The transport charge is determined according to the weight of the shipment. If the volume of 1 kg of the shipment takes more than 6 dm3, then it is a so-called "voluminous shipment". In such cases the voluminous weight, calculated by multiplying the size of the shipment in cm and dividing the result by 6000, is the basis for the calculation of the transport charge. This result is used for the tariffing of the AWB.