FAQ
Here you can find answers to the questions asked most frequently in connection with the OK Plus programme.
OK Plus Membership
- Is membership in OK Plus free?
- Is it possible that my unused miles will expire after a while?
- What is my PIN code for?
- What should I do if I forget my PIN code?
Crediting of Miles
- What is the difference between the “Final Balance” and “Card Eligibility“?
- What is the difference between “Miles” and “SkyTeam Miles”?
- How do I ascertain the current balance of my account?
- How should I proceed when miles have not been credited to my account?
Bonus Ticket
- How do I order a bonus ticket?
- How long is a bonus ticket valid?
- Can a one-way bonus ticket be issued?
- Can I combine several carriers on one bonus ticket?
- What changes can be made to an already issued bonus ticket?
- What changes may not be made to an already issued bonus ticket?
- Can I give a bonus ticket as a gift?
- Can anyone pick up a bonusticket?
- Can I return a bonus ticket?
- Am I entitled to miles for flying on a bonus ticket?
- Is it necessary to always have a ticket on me, during my trip?
OK Plus Membership
- Is membership in OK Plus free?
- Yes. You do not pay anything for your membership in the OK Plus programme. It is a loyalty programme, to which anyone who complies with the given rules may become a member.
- Is it possible that my unused miles will expire after a while?
- No, provided that at least one active transaction (earning miles) is noted in your account in 24 months. If this condition is not met, all miles automatically expire in the account and cannot be used.
- What is my PIN code for?
- Your PIN code serves not only for accessing your OK Plus profile on the Internet, but also for booking and redeeming all your rewards in the OK Plus Programme and for changing your personal information; please keep it in a safe place, somewhere other than your OK Plus Card.
- What should I do if I forget my PIN code?
- If you forget your PIN code, you can request to have it sent by e-mail at www.okplus.cz or use the OK Plus Service Centre telephone line +420-239-007-500, where we will arrange to send you your PIN by post. For that reason, it is good to keep your contact information in the OK Plus profile current.
- What is the difference between the “Actual Balance” and “Card Eligibility”?
- The Actual balance of your account includes miles for flights with Czech Airlines and all of the programme’s airline partners as well as promo and elite bonuses and miles for using the services of non-airline partners.
The card eligibility amount (SkyTeam miles) only includes miles for flights with Czech Airlines and partners from the SkyTeam Alliance. The required card eligibility threshold must be “flown” over the course of a calendar year. - What is the difference between “Miles” and “SkyTeam Miles”?
- You earn miles for flights with Czech Airlines, with our partners from the SkyTeam Alliance, and for flights with other airlines, as well as for using the services of all other OK Plus partners. Miles serve for redeeming rewards.
You get SkyTeam Miles only for flights with Czech Airlines and its partners from the SkyTeam Alliance. These miles make you eligible for obtaining a higher-level card. For you to receive a higher-level card, the relevant number of miles must be collected during one calendar year. - How do I ascertain the actual balance of my account?
- All OK Plus members are informed about the miles credited and about the balance amount through an Account Statement. An electronic Account Statement is sent free of charge every month to the e-mail address provided by the member.
- How should I proceed when miles have not been credited to my account?
- Within 12 months of the date of the flight, send us the documents of the flights flown (copies of tickets and original boarding passes) or, in the case of using our partners’ services, receipts, and other documents confirming your use of the services for which your have not been credited miles.
- How do I order a bonus ticket?
- Make sure that you have the sufficient number of miles in your account (you can ascertain the current number of miles from an Account Statement, at the www.okplus.cz website, or by calling +420 239 007 500)
- Visit a Czech Airlines office or call our Call Centre at +420 239 007 500
- On the basis of your request, our staff will make a booking for the flight of your choice; do not forget to inform them that it is a bonus ticket you are requesting
- To make a booking, you will need:
- Your OK Plus membership number
- The passenger’s name
- Place of departure and destination
- Date of flight
- The class in which you wish to travel
- The PIN code - Our employees will inform you when and how you can collect your bonus ticket
- How long is a bonus ticket valid?
- A bonus ticket is valid for one year from the date of its issue. If the ticket is not used within that time-period, it cannot be subsequently extended and miles cannot be refunded to your account.
- Can a one-way bonus ticket be issued?
- Yes. A one-way bonus ticket can only be issued for OK designated flights operated by Czech Airlines.
- Can I combine several carriers on one bonus ticket?
- Yes. In one bonus ticket, you can combine all of the SkyTeam Alliance airlines (Czech Airlines, Aeroflot, Aeromexico, Air Europa, Air France – KLM, Alitalia, China Eastern, China Southern, Delta Air Lines, Kenya Airways, Korean Air, TAROM, Vietnam Airlines), as well as Air Malta and China Airlines.
- What changes can be made on an already issued bonus ticket?
- Prior to departure, you can change the flight number, date of flight, and routing within the same zone. On your inbound flight, you can change the flight number and date of flight. Changes can only be made to an OK Plus bonus ticket in Czech Airlines offices, and they are free of charge.
- What changes may not be made on an already issued bonus ticket?
- Once a bonus ticket has been issued, you cannot change the name of the person for whom the ticket has been issued, or the flight routing.
- Can I give a bonus ticket as a gift?
- A bonus ticket may be issued in the name of the passenger who flew the required miles or in the name of a person to whom the account holder decides to donate the ticket. In the case of a donated bonus ticket, the account holder himself must take care of the issuing and picking-up of the ticket, subject to the verification of a valid PIN or his identity, based on a citizen identification card or passport, in a Czech Airlines office.
- Can anyone pick up a bonus ticket?
- Yes, if the bonus ticket is issued in the name of the OK Plus account holder. In other cases, the bonus ticket must always be collected by the holder of the OK Plus account from which the bonus ticket was purchased.
- Can I return a bonus ticket?
- Yes. A bonus ticket can be returned as long as it is valid. All airport taxes and fees you have paid will be refunded to you, and the miles will be credited back to your OK Plus account. 5,000 miles will be debited from your account for the return of a bonus ticket.
- Am I entitled to earn miles for flying on a bonus ticket?
- No. Flights flown on bonus tickets are not eligible for earning miles.
- Is it necessary to always have a ticket on me, during my trip?
- The carrier shall not accept for carriage any person without a valid ticket. A ticket is always issued in the passenger’s name and is non-transferable. Upon the request of the carrier or other authorised authorities, the passenger must produce a ticket and submit the relevant flight coupons to the carrier. Flight coupons must be used in the order specified on the passenger ticket coupon. The passenger must carry a ticket with all of the flight coupons which he has not yet submitted to a carrier, or a confirmation of the carrier substituting those coupons, throughout the trip. In the event of the use of an electronic ticket, the special rules of the carrier apply.
